ABOUT OPX
OpX. The operating system for Continuous Improvement.
Built in Cardiff, UK. Hosted in AWS eu-west-2 (London). Founded by a CI practitioner because nobody had built this yet.
WHY
The why
Why this exists.
Improvement work today is scattered across spreadsheets, slide decks, and generic project tools. Frontline ideas vanish into inboxes. Reports get rebuilt every Friday. CI leads spend 60–80% of their week on coordination admin instead of actual improvement. The discipline has matured for thirty years. The substrate hasn't.
Why now.
Three shifts have converged. Improvement programmes are bigger and more cross-functional than they've ever been. AI makes context-aware tooling viable in ways it wasn't eighteen months ago. And UK and EU customers want platforms hosted in jurisdictions they trust, by companies they can read the contract of.
Why us.
OpX is built by people who've run the workflows it digitises — not a generic SaaS company adding "improvement" as a vertical. Leon Hardwick, our Cofounder and CRO, is a CI practitioner. Chris Dando, our Founder and CEO, brings the operator discipline that shapes what we build and when. Drew Berry, our CTO, runs the engineering that ships it. Chyna Mae Shadbolt Jones drives Customer Success, and Adam Kinsey and Hannah Taylor work directly with customer admins as Account Executives. Practitioner-led from the founder down to every person who ships code or sits with a customer.
HONEST
The honest section.
Four things we say on the first call, written here so you don't have to ask.
Small team, big heart.
Senior contractors with deep industry and technology expertise. No junior overhead, no internal politics. We tell you who's actually building your platform.
UK data, UK hosting, UK company.
AWS eu-west-2 (London). No US-jurisdiction surprises in your DPA.
Honest about what we are.
Early-stage. ISO 27001 on roadmap. Cyber Essentials Plus on roadmap. We tell you that on the first call, not after the contract.
Buyer-led, not PLG.
No freemium tier. We're not optimising for self-serve volume. We work directly with customer admins to land the platform properly.
NUMBERS
The numbers we'll defend.
Research-backed claims only. No customer-specific numbers without permission.
THE MOONSHOT
The category we're building.
OpX is becoming the system of record for Continuous Improvement. The way Salesforce became the system of record for CRM. ServiceNow for IT operations. Workday for people. CI has had no equivalent. We're building it.
WHERE
Where we are.
OpX Software Limited. Cardiff, UK. AWS eu-west-2 (London).
